1. About Us

This website is operated by BAGOYA ("we", "us", "our"). You can reach us at support@bagoya.com or through our Contact Us page.

2. Who Can Order

You must be at least 18 years old, or have the permission of a parent or guardian, to place an order. By ordering, you confirm that the information you give us is accurate and complete.

3. Products and Descriptions

We try to describe and show our products as accurately as we can. Colours may look slightly different on your screen than in real life, and sizes and measurements are approximate. Product images are for illustration, and small variations between items can occur.

All products are offered subject to availability. We may update, change or stop selling any product at any time.

4. Prices and Payment

• Prices are shown at checkout and include free shipping, unless stated otherwise.
• Prices do not include customs duties, import taxes or similar charges that your country may apply when your order arrives. If they apply, you are responsible for paying them.
• Payment is taken at checkout through the payment methods we offer. Payments are processed by third-party payment providers, and we do not store your full card details.
• We may change our prices at any time, but a change will not affect an order you have already placed and we have confirmed.

If we find a pricing or description error after you order, we may cancel the order and give you a full refund.

5. Orders

When you place an order, you will receive an email confirming we have received it. This is not our acceptance of your order. We accept your order when we dispatch your items and send you shipping confirmation.

We may refuse or cancel an order, for example if an item is out of stock, there is an error in the price or description, we cannot deliver to your address, or we suspect fraud. If we cancel an order you have already paid for, we will refund you in full.

6. Shipping and Delivery

We offer free shipping worldwide. Processing times, estimated delivery times and customs information are set out on our Shipping & Delivery page, which forms part of these Terms. Delivery dates are estimates and not guaranteed.

7. Returns, Refunds and Cancellations

Our Returns & Refunds and Order Cancellation policies explain how to return an item, cancel an order and get a refund. They form part of these Terms. Nothing in these Terms affects any legal rights you have as a consumer under the law where you live.

8. Your Account

If you create an account, you are responsible for keeping your login details safe and for everything that happens under your account. Tell us straight away if you think someone else has used it. We may suspend or close an account if these Terms are broken.

9. Discounts and Promotions

Discount codes and promotions are valid only for the period and conditions stated. Unless we say otherwise, one code can be used per order, codes cannot be combined, and they have no cash value. We may withdraw a promotion at any time, and we may cancel orders where a code has been misused.

10. Intellectual Property

All content on this website, including the BAGOYA name, logo, product designs, photographs, videos, text and graphics, belongs to BAGOYA or is used with permission, and is protected by intellectual property laws. You may not copy, reproduce, sell, or use any of it for commercial purposes without our written permission. You may share links to our website and use it for your own personal, non-commercial shopping.

11. Acceptable Use

When using our website, you agree not to:

• use it for anything unlawful or fraudulent;
• try to gain unauthorised access to the website, its servers or other users' accounts;
• introduce viruses or other harmful code, or interfere with how the site works;
• use bots or automated tools to copy content or place orders.

12. Limitation of Liability

We do our best to keep the website accurate and available, but we provide it "as is" and cannot promise it will always be free of errors or interruptions.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law. Subject to that, we are not liable for indirect or consequential losses, and our total liability to you for any claim relating to an order is limited to the amount you paid for that order. We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes, customs delays, or carrier problems.

13. Privacy and Cookies

How we collect and use your personal information is explained in our Privacy Policy and Cookie Policy.

14. Links to Other Websites

Our website may link to third-party websites, such as our social media pages. We do not control them and are not responsible for their content or practices.

15. Changes to These Terms

We may update these Terms from time to time. The version on this page, with the "Last updated" date above, is the one that applies. Changes apply to orders placed after the update. By continuing to use the website, you accept the updated Terms.

16. Governing Law

These Terms are governed by the laws of the country in which BAGOYA is established. If you are a consumer, you also keep the protection of the mandatory consumer laws where you live. If any part of these Terms is found to be unenforceable, the rest remains in effect.

17. Contact Us

If you have any questions about these Terms, contact us at support@bagoya.com.