These Terms & Conditions (“Terms”) govern your access to and use of bagoya.com (the “Site”), operated by Bagoya (“Bagoya,” “we,” “our,” or “us”), a Lahore, Pakistan based online store for ladies bags, men’s wallets, and related accessories.

By visiting the Site, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy. If you do not agree with any part of these Terms, please do not use the Site or place an order with us.

• You must be at least 18 years old to create an account or place an order on bagoya.com. If you are under 18, you may use the Site only with the involvement and consent of a parent or legal guardian.
• You must provide accurate, current, and complete information when placing an order, including your real name, working phone number, and a deliverable address within Pakistan (or as otherwise supported).
• You agree not to use the Site for any unlawful purpose or in a way that could damage, disable, or impair Bagoya’s services or other users’ experience.

We make every effort to display our ladies bags, men’s wallets, and accessories accurately, including product descriptions, dimensions, materials, and pricing. However:

• All prices on the Site are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless otherwise stated. Delivery charges, where applicable, are shown separately at checkout.
• We reserve the right to change prices, run promotions, or update product availability at any time without prior notice.
• In the rare event of an obvious pricing error (for example, due to a technical glitch), Bagoya reserves the right to cancel the affected order and issue a full refund, even if the order has already been confirmed.
• Product images are for illustrative purposes; actual colour, shade, and texture may vary slightly — see Section 9 for details.
• Stock availability is updated regularly, but in rare cases an ordered item may become unavailable after your order is placed; in such cases we will inform you and offer an alternative, store credit, or full refund.

• Placing an order on bagoya.com constitutes an offer to purchase the selected product(s) under these Terms.
• An order is not considered final or confirmed until you receive an order confirmation via SMS, WhatsApp, email, or a confirmation call from our team.
• Bagoya reserves the right to accept or decline any order at its discretion, including but not limited to cases of suspected fraud, repeated failed deliveries, incorrect pricing, or unavailability of stock.
• You are responsible for double-checking your order details (size, colour, quantity, address) before confirming checkout.

Bagoya currently supports the following payment methods, subject to availability by location:

• Cash on Delivery (COD): pay in cash to the courier rider when your order is delivered
• Bank Transfer: pay directly into Bagoya’s bank account and share proof of payment
• Mobile Wallets: JazzCash / Easypaisa, where enabled
• Card Payment: debit/credit card via a secure payment gateway, where enabled

For online payments, transactions are processed through encrypted third-party payment gateways; Bagoya does not store your full card number or CVV. Orders paid in advance will only be processed and dispatched once payment is verified.

• Bagoya delivers across Pakistan through trusted courier partners (such as TCS, Leopards Courier, PostEx, Call Courier, M&P, or Trax), depending on your location.
• Estimated delivery time is typically 2–5 business days within major cities, including Lahore, and may take longer for remote areas. Delivery timelines are estimates and not guaranteed, as they may be affected by courier delays, weather, holidays, or circumstances beyond our control.
• Delivery charges, if applicable, will be clearly shown at checkout before you confirm your order.
• You are responsible for providing an accurate and complete delivery address and a reachable phone number. Bagoya is not responsible for delivery delays or failures caused by incorrect or incomplete address details provided by the customer.
• If a delivery attempt fails due to the customer being unreachable or unavailable, the courier may attempt redelivery, and excessive failed attempts may result in order cancellation.

7.1 Eligibility for Return or Exchange

• Items may be returned or exchanged within 3 days of delivery, provided they are unused, unwashed, undamaged, and returned with original tags, packaging, and invoice.
• Items received defective, damaged, or different from what was ordered (wrong item, wrong colour/size) are eligible for a free exchange or full refund.
• For hygiene and quality reasons, items showing visible signs of use, alteration, or damage caused by the customer are not eligible for return or exchange.
• Sale items, clearance items, or items explicitly marked as “final sale” may not be eligible for return — this will be clearly indicated on the product page.

7.2 How to Request a Return or Exchange

• Contact our customer support team via WhatsApp, email, or phone within the eligible return window, sharing your order number and reason for return along with photos if the item is defective or incorrect.
• Our team will confirm pickup or return shipping instructions for the item.

7.3 Refunds

• Approved refunds for prepaid orders are issued to the original payment method or bank account within a reasonable processing time after the returned item is received and inspected.
• For Cash on Delivery orders, refunds are processed via bank transfer or mobile wallet to the details you provide.
• Bagoya may also offer store credit or a direct exchange as an alternative to a cash refund, where agreed with the customer.

8.1 Cancellation by You

You may request cancellation of your order before it has been dispatched by contacting our customer support team as soon as possible. Once an order has been shipped, it can no longer be cancelled, but may be eligible for return under Section 7.

8.2 Cancellation by Bagoya

Bagoya reserves the right to cancel an order, in whole or in part, in cases including but not limited to:

• The ordered item is out of stock or unavailable
• A pricing, description, or listing error is identified
• Payment cannot be verified or is declined
• Suspected fraudulent, abusive, or unauthorised use of the Site
• Inability to deliver to the address provided

If your order is cancelled by Bagoya and you have already made payment, you will receive a full refund within a reasonable timeframe.

• Colours shown on the Site may appear slightly different in person due to photography lighting, screen brightness, and individual device display settings.
• Natural materials such as leather may show slight variation in grain, texture, or shade between units — this is a natural characteristic of the material and not a manufacturing defect.
• We recommend keeping bags and wallets away from direct sunlight, excessive moisture, and sharp objects, and following any care instructions included with your product, to maintain quality over time.
• Bagoya is not liable for normal wear and tear that occurs through regular use over time.

• Discount codes, promotional offers, and gift vouchers are subject to specific terms, validity periods, and minimum order values, as stated at the time of the offer.
• Unless explicitly stated otherwise, only one discount code may be applied per order, and codes cannot be combined with other ongoing offers.
• Bagoya reserves the right to modify, suspend, or end any promotion at any time, and to refuse orders that misuse or abuse a promotional code.
• Discount codes and vouchers have no cash value and cannot be exchanged for cash.

• If you create an account on bagoya.com, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.
• You agree to notify us immediately of any unauthorised use of your account.
• You agree not to: use the Site for any fraudulent or unlawful purpose; attempt to gain unauthorised access to our systems; interfere with the Site’s normal operation; post or submit false, misleading, abusive, or offensive content (including in reviews); or use automated tools (bots, scrapers) to extract data from the Site without permission.
• Bagoya reserves the right to suspend or terminate any account that violates these Terms.

All content on bagoya.com — including the Bagoya name, logo, product photography, graphics, text, layout, and design — is the property of Bagoya or its licensors and is protected by applicable copyright and trademark laws. You may not copy, reproduce, distribute, or use any of this content for commercial purposes without our prior written permission.

Any feedback, reviews, or content you voluntarily submit to us (such as a product review) grants Bagoya a non-exclusive, royalty-free right to use, display, and reproduce that content for marketing and promotional purposes, unless you request otherwise.

To the fullest extent permitted by applicable law:

• Bagoya provides the Site and its products on an “as available” basis and does not guarantee that the Site will be error-free, uninterrupted, or free of viruses or harmful components.
• Bagoya shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or your purchase of products, beyond the value of the order in question.
• Bagoya is not responsible for delays or failures in performance resulting from causes beyond its reasonable control, including courier delays, network outages, or events described in Section 16 (Force Majeure).
• Nothing in these Terms limits any rights you have under applicable Pakistani consumer protection law that cannot lawfully be excluded.

You agree to indemnify and hold Bagoya, its owners, employees, and partners harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your violation of these Terms, misuse of the Site, or infringement of any third party’s rights.

Your use of bagoya.com is also governed by our Privacy Policy, which explains in detail what personal information we collect, how we use and protect it, and your rights regarding your data. Please review it alongside these Terms.

Bagoya shall not be held liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, strikes, internet or network outages, government action, civil unrest, courier or supply chain disruptions, or other events of force majeure.

These Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any dispute arising out of or relating to these Terms or your use of bagoya.com shall first be addressed by contacting our customer support team directly to seek an amicable resolution. If a dispute cannot be resolved this way, it shall be subject to the exclusive jurisdiction of the courts of Lahore, Punjab, Pakistan.

Bagoya may update or revise these Terms & Conditions from time to time to reflect changes in our business practices, products, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of bagoya.com after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bagoya regarding your use of the Site and supersede any prior agreements or understandings.

If you have any questions about these Terms & Conditions, an order, a return, or any other matter, please reach out to us:

Quick, direct answers to the questions customers ask most often about ordering from Bagoya.