You can cancel an order at any time before it has shipped. We process orders within 1–2 business days after payment is confirmed, so the sooner you contact us, the better the chance we can stop it.

Orders placed on weekends or public holidays are processed on the next business day, so a quick message can still catch them in time.

Email support@bagoya.com with:

• your order number;
• the name and email address used at checkout;
• the word "cancel" in the subject line, so we can find it quickly.

You can also use our Contact Us page. Your order is only cancelled once we confirm it to you by email.

Once an order has shipped, it can no longer be cancelled. When it arrives, you can return it under our Returns & Refunds policy.

You will receive a tracking number by email when your order ships. You can also check its status on our Track Order page.

If your order is cancelled before it ships, you receive a full refund of what you paid, sent to your original payment method within 5–10 business days of the cancellation being confirmed.

After that, your bank or card provider may need a few extra days to show the money in your account.

If you only need to change your shipping address, contact us as soon as possible. We can only change it before your order has shipped. If you want different items, the simplest option is to cancel the order and place a new one.

In rare cases we may need to cancel an order ourselves, for example if an item turns out to be unavailable, if there is a pricing error, or if we cannot verify a payment.

If this happens, we will email you and refund you in full to your original payment method.