Free shipping, worldwide.
Every BAGOYA order ships free to your door, wherever you are. Here is everything you need to know about how your order gets to you.
From Order to Doorstep
Order placed
You complete checkout and receive an order confirmation by email.
Processing
We prepare and pack your order within 1–2 business days.
Shipped
Your order leaves us and we email you a tracking number.
Delivered
Your order arrives within an estimated 7–15 business days.
Shipping Cost
Shipping is free on every order, to every destination we deliver to. There is no minimum order value, and the price you see at checkout is the price you pay for the items and shipping.
Please note that customs duties and import taxes, where they apply, are separate. See "Customs, Duties & Taxes" below.
Where We Ship
We ship worldwide. If for any reason we are unable to deliver to your address, we will contact you by email to find a solution.
Processing Time
Orders are processed within 1–2 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays.
Orders placed on weekends or public holidays are processed on the next business day.
Delivery Time
Estimated delivery time is 7–15 business days once your order has shipped. This is an estimate, not a guarantee. Delivery can take longer because of customs clearance, weather, public holidays, or delays with the delivery carrier.
If your order has not arrived after 15 business days, please contact us and we will look into it.
Tracking Your Order
When your order ships, we email you a tracking number so you can follow your parcel. Tracking details may take a short while to appear after dispatch.
You can also check your order status any time on our Track Order page.
Customs, Duties & Taxes
Depending on where you live, your country may charge customs duties, import taxes or handling fees when your parcel arrives. These charges are not included in the price you pay at checkout, and if they apply, they are the customer's responsibility.
These rules differ from country to country and are set by the local authorities, so we cannot predict the amount. Please check your local customs rules before you order. If charges are unpaid, your parcel may be held by customs or returned to us.
Your Shipping Address
Please check your name, address and phone number carefully at checkout. If you need to change your address, contact us as soon as possible. We can only change it before your order has shipped.
We are not responsible for orders delayed or lost because of an incorrect or incomplete address provided at checkout.
Delayed, Lost or Damaged Orders
If your order is late, lost, or arrives damaged, email us at support@bagoya.com with your order number. For damaged items, please include clear photos of the parcel and the product.
We will work with the delivery carrier to resolve it. For returns and refunds, see our Returns & Refunds policy.
Common Questions
Do I have to pay for shipping?
No. Shipping is free on every order, worldwide. Only customs duties or import taxes, if your country charges them, are paid by you.
When will my order ship?
Within 1–2 business days after your payment is confirmed. You will get an email with your tracking number once it ships.
How long will delivery take?
An estimated 7–15 business days after your order ships. Customs, weather and holidays can add time.
How do I track my order?
Use the tracking number we email you, or visit our Track Order page.
Will I be charged customs or import taxes?
It depends on your country. Some countries charge duties or taxes on imported parcels, and if they do, you pay them when the parcel arrives. We recommend checking your local customs rules before ordering.
Last updated: October 10, 2026
Still have a question?
Our team is happy to help with your order.