1. Who We Are

This website is operated by BAGOYA. We are responsible for the personal information collected through this website.

Contact: support@bagoya.com

2. Information We Collect

Information you give us

• Order details: your name, shipping and billing address, email address, phone number and the items you order.
• Account details: if you create an account, your login details and order history.
• Messages: anything you send us when you contact customer support.
• Newsletter: your email address, if you sign up for our emails.

Information collected automatically

• Basic technical data such as your IP address, browser type, device type and the pages you visit, which our web server and security tools record to keep the website working and secure.
• Cookies that are needed for the site to work (see section 6).

Payment information

When you pay for an order, your payment is handled by a third-party payment provider. We do not see or store your full card number or security code.

3. How We Use Your Information

• To process, ship and deliver your orders, and to send order confirmations and tracking updates.
• To handle payments, returns, refunds and customer support requests.
• To manage your account, if you have one.
• To send you news and offers by email, only if you have signed up to receive them.
• To keep our website secure, prevent fraud and fix technical problems.
• To meet legal, tax and accounting obligations.

Where privacy laws require a legal basis, we rely on: performing our contract with you (orders), our legitimate interests (running and securing the store), your consent (marketing emails), and legal obligations (tax and accounting records).

4. Who We Share Your Information With

We do not sell your personal information. We share it only with people who help us run the store:

• Shipping and delivery partners, so your order reaches you. They receive your name, address and phone number.
• Payment providers, to process your payment.
• Website hosting and email service providers, who store our website data and send our emails.
• Authorities or professional advisers, where the law requires it or to protect our legal rights.

These providers may only use your information to provide their service to us.

5. International Transfers

We sell and ship worldwide, so your information may be processed in countries other than your own, including where our service providers operate. When we transfer information internationally, we take reasonable steps to make sure it is protected.

6. Cookies

Our website uses only the cookies it needs to work, such as keeping items in your cart and keeping you logged in. We do not currently use third-party advertising or analytics trackers. If this changes, we will update this policy and, where required, ask for your consent first.

You can block cookies in your browser settings, but parts of the store, such as the cart and checkout, may stop working. See our Cookie Policy for more.

7. Marketing Emails

If you subscribe, we may email you about new arrivals and offers. You can unsubscribe at any time using the link at the bottom of any email, or by writing to support@bagoya.com. We will still send you messages about your orders.

8. How Long We Keep Your Information

We keep your information only as long as we need it for the purposes above. Order and payment records are kept for as long as tax and accounting laws require. Newsletter details are kept until you unsubscribe. After that, we delete or anonymise the information.

9. Your Rights

Depending on where you live, you may have the right to:

• ask what personal information we hold about you and get a copy;
• correct information that is wrong or incomplete;
• ask us to delete your information;
• object to or limit how we use your information;
• withdraw your consent at any time, for example for marketing emails;
• make a complaint to your local data protection authority.

To use any of these rights, email us at support@bagoya.com. We may need to verify your identity first, and we will reply within a reasonable time, normally within 30 days.

10. Security

We take reasonable technical and organisational steps to protect your information, including secure (HTTPS) connections. No website or online service can be guaranteed to be 100% secure, so we cannot promise absolute security.

11. Children

Our website is not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has given us information, please contact us and we will delete it.

12. Links to Other Websites

Our website may link to other websites, such as our social media pages. We are not responsible for their privacy practices, so please read their policies.

13. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. Significant changes will be posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us at:

BAGOYA
Email: support@bagoya.com