Browse our shop, add the items you want to your cart, and go to checkout. Enter your shipping details, pay, and you will receive an order confirmation by email.

We accept Visa and Mastercard. The payment options available to you are always shown at checkout.

Yes. Our website uses a secure (HTTPS) connection, and payments are handled by a third-party payment provider. We never see or store your full card number or security code.

The most common reasons are a typing mistake in the card number, expiry date or security code, not enough funds, or your bank blocking an international online payment. Please check your details, contact your bank to allow the payment, or try another card. If it still fails, email us at support@bagoya.com.

The price you see at checkout covers your items and shipping, and shipping is always free. The only possible extra cost is customs duties or import taxes charged by your country. See "Will I have to pay customs or import taxes?" in the Shipping & Delivery section.

Please check your spam or junk folder first, and make sure the email address you entered at checkout is correct. If you still cannot find it, email us at support@bagoya.com and we will check your order.

Yes, as long as your order has not shipped. Contact us as soon as possible with your order number. You can find all the details on our Order Cancellation page.

No. Shipping is free on every order, with no minimum order value.

We ship worldwide. If we are ever unable to deliver to your address, we will contact you by email to find a solution.

Orders are processed within 1–2 business days after your payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed on the next business day.

Delivery is estimated at 7–15 business days after your order ships. This is an estimate, not a guarantee. Customs clearance, weather, public holidays and carrier delays can add time.

When your order ships, we email you a tracking number. You can also check your order status on our Track Order page. Tracking details may take a short while to appear after dispatch.

It depends on your country. Some countries charge customs duties, import taxes or handling fees when a parcel arrives. These are not included in your checkout total and, if they apply, they are the customer's responsibility.

The rules are set by local authorities, so we cannot predict the amount. We recommend checking your local customs rules before you order. If charges are unpaid, your parcel may be held by customs or returned to us.

Contact us as soon as possible at support@bagoya.com. We can only change the address before your order has shipped. We are not responsible for orders delayed or lost because of an incorrect or incomplete address.

Please email us at support@bagoya.com with your order number. We will look into it with the delivery carrier. More details are on our Shipping & Delivery page.

You can request a return within 30 days of delivery. Email support@bagoya.com with your order number before sending anything back.

Items must be unused, in the same condition you received them, and in their original packaging with all tags, dust bags and accessories.

If you are returning an item because you changed your mind, return shipping is paid by the customer. If the item is damaged, defective or not what you ordered, we cover the return shipping.

After we receive and inspect your return, approved refunds are sent to your original payment method within 5–10 business days. Your bank may need a few extra days to show it.

We are sorry about that. Please email us within 7 days of delivery with your order number and clear photos of the item and the parcel. We will arrange a replacement or a full refund.

The simplest way is to return the original item for a refund and place a new order. If you would like a direct exchange, email us and we will check what is possible.

See our Returns & Refunds page for the complete details.

We make bags and accessories for everyday life: handbags and shoulder bags, crossbody and tote bags, backpacks and work bags, and wallets. Browse everything in our shop.

Every piece is designed and made in-house by our own team of more than 90 people. You can read more on our About Us page.

We try to show our products as accurately as we can, but colours can look slightly different depending on your screen settings and lighting.

Dimensions and product details are on each product page. If something you need is not listed, email us at support@bagoya.com with the product name and we will help.

A few simple habits help any bag last longer:

• Keep it dry, and wipe it gently with a soft, dry cloth.
• Avoid overloading it, which can strain the straps and seams.
• Store it away from direct sunlight and heat, ideally in a dust bag, lightly filled so it keeps its shape.
• Keep it away from sharp objects, and from ink or dye that can transfer onto the material.

If a product page gives specific care instructions, follow those first.

We cannot promise that every item will be restocked. Check our New Arrivals regularly for new designs, or email us and we will let you know if we have any information.

We use it to process and deliver your orders, handle payments and support requests, and keep our website secure. We do not sell your personal information. Read the full details in our Privacy Policy.

We only use the essential cookies needed for the store to work, such as keeping items in your cart. See our Cookie Policy for the full list.

Use the unsubscribe link at the bottom of any of our emails, or write to support@bagoya.com. You will still receive messages about your orders.

Email us at support@bagoya.com. We may need to verify your identity first, and we normally reply within 30 days.

Email us at support@bagoya.com or use our Contact Us page. Please include your order number if you have one, so we can help faster.