Shipping & Return Policy

Welcome to Bagoya.com. This Shipping & Return Policy explains how we handle order processing, shipping, delivery timelines, returns, exchanges, and refunds. By placing an order on https://bagoya.com, you agree to the terms mentioned below.

1. About Bagoya.com

Website: https://bagoya.com
Business Location: Lahore, Pakistan
Email: value@bagoya.com
Phone: 00923107925485

Bagoya.com is an online store offering stock-based products such as ladies bags, men’s wallets, perfumes, and accessories. We provide delivery across Pakistan and ensure safe, timely, and professional handling of all orders.

2. Shipping Policy

Shipping Coverage

  • We currently ship within Pakistan only.
  • Orders are dispatched from Lahore using trusted local courier services.

Shipping Time

  • Typical delivery time is 3–5 business days after order confirmation.
  • Delivery may vary depending on location, courier service efficiency, weather conditions, or unforeseen events.

Order Processing

  • Orders are processed immediately after confirmation via email, WhatsApp, or phone.
  • Orders placed on weekends or public holidays are processed the next working day.

Tracking Information

  • Once shipped, tracking details are provided via WhatsApp or SMS where available.
  • Customers should ensure their phone number is reachable during delivery.

3. Cash on Delivery (COD)

  • COD is available for most locations in Pakistan.
  • Customers must be present at the delivery address to receive their orders.
  • Repeated refusal of COD orders without valid reasons may result in order restrictions.

4. Shipping Charges

  • Shipping charges, if any, are displayed during checkout.
  • Promotional free shipping offers are subject to specific terms and may be withdrawn without notice.

5. Delivery Issues

Bagoya.com is not responsible for delays caused by:

  • Courier company operations
  • Incorrect or incomplete address details
  • Customer unavailability
  • Natural disasters or force majeure events

Customers should contact us immediately if delivery issues occur.

6. Return & Exchange Policy

We offer a 7-day return or exchange policy from the date of delivery, subject to the following conditions:

Eligibility for Return / Exchange

  • Product must be unused, unopened, and in original condition
  • Original packaging, tags, accessories, and invoice must be intact
  • Request must be made within 7 days of delivery

Non-Eligible Items

Returns or exchanges may not be accepted if:

  • Product is used, damaged, or altered by the customer
  • Packaging is missing or damaged
  • Request is made after 7 days
  • Damage is caused due to misuse or mishandling

7. Return / Exchange Process

To request a return or exchange:

  1. Contact us at value@bagoya.com or call 00923107925485
  2. Provide your order number and reason for return/exchange
  3. Our support team will guide you through the process
  4. Product must be sent back as per instructions provided

Unauthorized returns will not be accepted.

8. Refund Policy

  • Refunds are processed after inspection of the returned product.
  • Refund method depends on the original payment method:
    • Bank transfer
    • Store credit
    • Original online payment method (if applicable)
  • Shipping charges are non-refundable, except in cases of defective or incorrect items.
  • Refunds may take 5–10 working days after approval.

9. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery
  • Provide clear photos/videos of the issue
  • Our team will review and arrange replacement or refund if approved

Claims after 48 hours may not be accepted.

10. Order Cancellation

  • Orders can be cancelled before shipment only.
  • Once dispatched, cancellation is not possible.
  • Contact support immediately to request cancellation.

11. Policy Abuse

Bagoya.com reserves the right to:

  • Reject return or exchange requests if misuse is suspected
  • Restrict future orders from customers with repeated policy abuse

12. Changes to Shipping & Return Policy

We reserve the right to update or modify this policy at any time.
Changes will be effective immediately upon posting on this page.

13. Contact Us

Website: https://bagoya.com
Email: value@bagoya.com
Phone: 00923107925485
Location: Lahore, Pakistan

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